At jili62, we believe that online gaming should always be an enjoyable form of entertainment — never a source of stress or financial harm. This page outlines the tools, guidelines, and support resources available to every Filipino player on our platform.
Every registered player on our platform has direct access to a set of practical account controls designed to support healthy gaming habits. These tools are available at any time from your account settings — no waiting period, no complicated process.
You can set a daily, weekly, or monthly deposit cap directly from your account dashboard. Once a limit is in place, it takes effect immediately and cannot be increased until the chosen period has elapsed. This gives you a firm, automatic boundary on how much you spend — no willpower required. Lowering your limit is instant; raising it requires a mandatory cooling-off period to protect you from impulsive decisions. We recommend all new Filipino players set a deposit limit before placing their first bet.
Our platform lets you set a session duration alert so you receive a notification when you have been playing for a set amount of time. Long gaming sessions can blur your sense of time, especially on mobile, and these reminders help you step back and reassess. You choose the interval — 30 minutes, one hour, or a custom duration — and the platform will prompt you to take a break. Taking regular breaks is one of the most effective habits for keeping gaming enjoyable over the long term. This feature is available to all jili62 account holders at no extra cost.
If you feel that you need a longer break from gaming, our self-exclusion tool allows you to suspend your account for a defined period — from 30 days up to a permanent closure. During a self-exclusion period, you will not be able to log in, deposit, or receive any promotional communications from us. We take self-exclusion requests seriously and process them without delay. If you are unsure whether a short break or a longer exclusion is right for you, our 24/7 support team can help you think through your options without any pressure or judgement.
Your full gaming and transaction history is available in your account at any time, giving you a clear and honest picture of your activity over any period you choose. Reviewing your history regularly is a healthy habit that helps you stay aware of how much time and money you are spending on the platform. Transparency is a core part of how jili62 operates — we never hide your activity data or make it difficult to access. If you notice patterns that concern you, that is a good moment to use one of the limit-setting tools described above. Knowledge is the first step toward staying in control.
A cooling-off period is a shorter alternative to full self-exclusion — you can pause your account for 24 hours, 48 hours, or up to 7 days whenever you feel you need a brief reset. This option is ideal for players who want a temporary pause without committing to a longer exclusion. During a cooling-off period, your account balance is preserved and your data remains intact, so you can return when you feel ready. We encourage players to use this tool proactively rather than waiting until a problem develops. Prevention is always easier than recovery.
Our customer support team is available around the clock via live chat and can assist with any responsible gaming request, including setting limits, initiating a cooling-off period, or starting the self-exclusion process. You do not need to explain yourself or justify your request — our team will act on it promptly and without question. If you are reaching out because you are concerned about your own gaming behaviour, our agents are trained to respond with empathy and practical guidance. We are here to help, not to judge. Your wellbeing always comes before platform revenue.
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following warning signs are widely recognised by mental health and addiction professionals — if several of these apply to you or someone you know, it may be time to seek support.
Philippine law and the regulations of the Philippine Amusement and Gaming Corporation (PAGCOR) set the minimum legal age for online gaming participation at 21 years old, and jili62 enforces this requirement without exception. All new account registrations require age verification, and we reserve the right to request additional identity documents at any point if we have reason to believe an account holder may be under the legal age. Young people are particularly vulnerable to the development of problem gambling behaviours, and early exposure to gambling can have lasting negative effects on financial habits, mental health, and academic performance. If you are a parent or guardian, we strongly encourage you to use parental control software on shared devices to prevent minors from accessing online gaming platforms. If you suspect that a minor has created an account on jili62, please contact our support team immediately so we can investigate and take appropriate action.
Whether you want to set up your account controls, learn more about our platform, or simply have a question, our team is here for you around the clock. Responsible gaming is not a restriction — it is the foundation of a great experience.